Refund policy

Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused and with any original tags attached. You’ll also need your receipt or proof of purchase.

To start a return, contact us at customers.teddy@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning the item.

You can always contact us with any return questions at customers.teddy@gmail.com.

Damaged and incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, misprinted or if you receive the wrong item. Please include your order number and photos of the issue so we can evaluate it and make it right.

Exceptions / non-returnable items

Certain items, such as personalized or custom-made products, cannot be returned unless faulty. Please contact us if you have questions about a specific item.

Exchanges

We currently don't offer direct exchanges. The fastest way to get another size or product is to return the item you have and place a new order once your return has been accepted.

European Union right of withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

The item must be returned in substantially unchanged condition. You may examine the item as you would in a physical store, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

When exercising your right of withdrawal, we will refund the amount paid for the returned item as well as the cost of our standard delivery option, where applicable. You are responsible for the cost of returning the item unless it is faulty, damaged or incorrect.

Refunds

Once we’ve received and inspected your return, we’ll notify you. Approved refunds will be made to your original payment method.

For returns covered by the EU right of withdrawal, refunds will be made within 14 days of being notified of your decision to withdraw. We may withhold the refund until we have received the returned item or you have provided evidence that it has been sent back, whichever occurs first.

Please remember that your bank or card provider may take additional time to process the refund.

If you have any questions, contact customers.teddy@gmail.com