Privacy policy

Privacy Policy

Last updated: September 11, 2026

Teddy operates this online store and website, including the related content, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use and disclose personal information when you visit our website, make a purchase, communicate with us or otherwise use our Services.

Personal Information We Collect

Depending on how you interact with Teddy, we may collect:

Contact information, such as your name, email address, phone number, billing address and shipping address.
Order and transaction information, including products purchased, payment and transaction details, returns and cancellations.
Account information, if you choose to create or use an account.
Communications, including information you provide when contacting customer support.
Device and usage information, such as your browser, device, IP address and how you interact with our website.

Payment information may be collected and processed by Shopify and our payment providers in order to complete your purchase.

How We Collect Information

We may collect personal information:

Directly from you when you place an order, contact us or otherwise provide information.
Automatically when you use our website, including through cookies and similar technologies.
From service providers and partners that help us operate our store, process payments, fulfil orders, deliver products, analyse website usage or provide advertising services.

How We Use Your Information

We may use personal information to:

Process and fulfil orders.
Process payments.
Arrange production, shipping, returns and refunds.
Provide customer support and communicate about your order.
Maintain and improve our website and customer experience.
Detect and prevent fraud or other illegal activity.
Comply with legal obligations.
Provide marketing and advertising where permitted by law.

How We Share Information

We may share personal information with service providers where necessary to operate Teddy and fulfil your order. This may include Shopify, payment providers, production and fulfilment partners, shipping providers, analytics providers and advertising platforms.

We may also disclose information where required by law or necessary to protect our legal rights.

We do not sell your personal information in the ordinary meaning of the term.

Shopify

Our store is powered by Shopify. Shopify processes certain personal information when you visit or use our store and provides the technology that enables us to operate the website and process transactions.

You can learn more about how Shopify handles personal information through Shopify's Consumer Privacy Policy.

Cookies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and, where permitted, provide advertising and marketing.

Where required, you can manage your cookie preferences through the cookie controls available on our website.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, fulfil orders, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on where you live, including within the European Economic Area, you may have rights regarding your personal information, including the right to request access, correction or deletion of your information, obtain a copy of certain information, object to or restrict certain processing, and withdraw consent where processing is based on consent.

You may also unsubscribe from marketing communications at any time using the unsubscribe option provided in those communications.

To exercise your privacy rights, contact us at customers.teddy@gmail.com.

International Data Transfers

Some of our service providers may process information outside your country of residence. Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

Security

We use our service providers and reasonable safeguards to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

Complaints

If you have concerns about how your personal information is handled, please contact us at customers.teddy@gmail.com.

If you are located in the EEA, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The latest version will always be published on this website.